Privacy policy

Last updated: 9 November 2026

1. Who we are

SeaQuest Indonesia (“SeaQuest”, “we”, “us”) is a marine life exporter based in Banyuwangi, East Java, Indonesia. This policy explains what personal information we collect when you visit www.seaquestindonesia.com or contact us about an order, and how we use and protect it.

2. Information we collect

Information you give us. When you enquire, request our pricelist or place an order, we may collect:

• your name, business name and role;
• your email address and phone number, including WhatsApp, Line or WeChat details if you contact us through those apps;
• consignee and delivery details, and any import permits or licences needed to receive your order;
• the products, quantities and dates you request, and the messages you send us.

Information collected automatically. Our website does not have user accounts, a contact form or advertising trackers. Like most websites, our hosting provider may keep standard server logs, such as your IP address, browser type, device and the pages you visit, for security and technical reasons.

Settings stored on your device. The site saves your colour theme (light, dark or auto) and language choice in your browser's local storage so they are remembered on your next visit. This stays on your device and is not sent to us.

3. Third-party services

Our pages load fonts from Google Fonts. When a page loads, your browser connects to Google's servers, which receive your IP address and browser details under Google's own privacy policy. If you contact us through WhatsApp, Line, WeChat or email, your messages are also handled by those providers under their own terms.

4. How we use your information

• to reply to your enquiries and send our pricelist and available stock;
• to confirm, prepare, pack and ship your order, and to keep you updated on progress;
• to prepare export paperwork, including permits and customs documents, and to arrange shipments;
• to keep business and tax records and to meet legal and regulatory requirements, including wildlife trade rules such as CITES;
• to keep our website secure and working properly.

We do not sell your personal information, and we do not use it for automated decision-making.

5. Legal basis

Where data protection law requires a legal basis, we rely on: performing or preparing a contract with you; our legitimate business interests in running and securing our business; compliance with legal obligations; and your consent where we ask for it, which you can withdraw at any time.

6. Who we share information with

We share information only as needed to deliver your order and run our business, with:

• freight forwarders, airlines and couriers;
• customs, quarantine, CITES and other government authorities in Indonesia and the destination country;
• banks and payment providers;
• website hosting, email and IT service providers.

These parties receive only what they need and are expected to protect it. We may also disclose information where the law requires it.

7. International transfers

Because our customers are overseas, your information may be sent to or processed in countries other than Indonesia, for example when we arrange shipping or paperwork for your destination. We take reasonable steps to make sure it stays protected.

8. How long we keep it

We keep personal information for as long as needed for the purposes above, and for as long as we must keep export, tax and permit records under applicable law for 2 years. After that we delete it or make it anonymous.

9. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, including under Indonesia's Personal Data Protection Law (Law No. 27 of 2022) and, for visitors in the EU or UK, the GDPR, you may have the right to:

• ask what personal information we hold about you and request a copy;
• ask us to correct or update it;
• ask us to delete it or restrict how we use it;
• object to certain uses, or withdraw consent you have given;
• complain to your local data protection authority.

To use any of these rights, email us at [email protected]. We may need to confirm your identity first.

11. Children

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please check back occasionally.

13. Contact us

For questions about this policy or your information, contact:

SeaQuest Indonesia
Jalan Raya Situbondo No. 278
Desa/Kelurahan Ketapang, Kec. Kalipuro Kab. Banyuwangi Provinsi Jawa Timur
Email: [email protected]
Tel.: +62 8234 2824 085