Terms & conditions

Last updated: 9 November 2026

1. About these terms

These terms and conditions apply to your use of www.seaquestindonesia.com and to orders placed with SeaQuest Indonesia (“SeaQuest”, “we”, “us”). By using the site or placing an order, you agree to them. If you do not agree, please do not use the site or place an order.

2. Who we sell to

We are a marine life exporter and supply shops and other trade buyers, not individual buyers. By placing an order you confirm that you are buying for business purposes and that you are legally able to buy and keep the species you order.

3. Products and photos

Corals, anemones, fish and other marine life are living animals, so every specimen is unique. Photos on this website show examples; colour, size, pattern and shape of the pieces you receive may differ, especially under different lighting. Names and scientific names are provided in good faith and may be updated as classification changes. Availability changes often and some species are seasonal.

4. Pricelist and quotations

We provide our pricelist and available stock on request. Each product type has one set price. We charge you in USD, in addition to a fixed packing charge, freight on board, documents and transport. Prices and availability may change without notice depending on the goods and unless we confirm your order in writing in 10 days.

5. Orders and timing

To order, contact us with your requested species and quantities. An order is confirmed when we confirm it to you in writing. Most orders take 10-14 days from order confirmation to shipment. After confirmation we schedule the arrival of your products and start collecting the species you ordered. We update you on progress every few days, and again 2-3 days before shipping. Your order ships once you are happy with everything. Delivery timing is flexible, so you can choose the arrival date that suits you. Dates are estimates and can be affected by weather, supply and airline schedules.

6. Payment

After order confirmation, we will create a proforma invoice for your order. After receiving payment, we will proceed to ship your order. If there are any differences in proforma invoice with the real invoice after shipment, the balance will be included to the next shipment.

7. DOA Thresholds & Coverage

• Below 5%: The consignee accepts the shipment as is. No compensation or replacement is provided.
• 5% to 15%: SeaQuest and the consignee will share the cost of the DOA goods equally.
• Above 15%: SeaQuest will cover 100% of the DOA costs and replace the products in your next shipment.

8. DOA Scope of Coverage

This policy covers only the cost of the goods. It does not cover additional charges, including but not limited to packing fees, freight on board (FOB), documentation, or local transport. We are not responsible for losses caused by delays outside our control, incorrect or missing permits, rejected shipments, or by how the animals are handled after delivery.

9. DOA Claim Requirements & Validity

• To file a DOA claim, you must provide clear photographic or video evidence of the DOA goods and shipping paperwork received.
• Claims must be submitted within 3 days of receiving the shipment. Claims made after this period will not be accepted.

10. Export, permits and shipping

We handle the export paperwork from Indonesia, including shipment arrangements and, where required, CITES export permits. We hold an official CITES permit and export both cultured and wild marine species. You are responsible for:

• giving us accurate consignee details;
• obtaining and sending us any import permits or licences required in your country or jurisdiction;
• paying import duties, taxes and local clearance charges unless we agree otherwise in writing;
• arranging collection of the shipment promptly on arrival.

We cannot ship an order if the required permits or details are missing, and we are not responsible for delays or losses caused by missing or incorrect documents or by customs and quarantine decisions.

11. Our responsibility to you

We take care to supply healthy, correctly described animals and to prepare shipments properly. To the extent allowed by law, we are not liable for indirect or consequential losses, such as lost profit or lost sales. Our total liability for any order is limited to the amount you paid us for that order. Nothing in these terms limits any responsibility that cannot be limited by law.

12. Website content

The photos, text and logo on this site belong to SeaQuest or are used with permission. Please do not copy or reuse them without our written permission. We try to keep the site accurate and available, but it is provided as it is, and links to other websites are not under our control.

13. Governing law

These terms are governed by the laws of the Republic of Indonesia.

14. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. Orders are governed by the terms in force when the order is confirmed.

15. Contact us

Questions about these terms? Contact:

SeaQuest Indonesia
Jalan Raya Situbondo No. 278
Desa/Kelurahan Ketapang, Kec. Kalipuro Kab. Banyuwangi Provinsi Jawa Timur
Email: [email protected]
Tel.: +62 8234 2824 085